Dostava i plaćanje - Brattia Originals

We want your order to arrive quickly, safely, and in perfect condition. Every product is carefully packaged to provide maximum protection for our stone reliefs and decorative items during transport.

Shipping

All orders are shipped via Mail Boxes Etc. (MBE) to the delivery address provided when placing your order.

We process all orders as quickly as possible. Once your shipment has been handed over to the courier, you will receive a shipping confirmation.

Shipping Rates

Country	Shipping Cost
Croatia	8,00 EUR
Slovenia	18,00 EUR
Austria	19,00 EUR
Germany	19,00 EUR
Italy	19,00 EUR
Hungary	19,00 EUR
Netherlands	19,00 EUR
Poland	22,00 EUR
Belgium	27,00 EUR

For shipping to other countries or for special delivery requests, please contact us before placing your order so we can check the available shipping options and prepare a customised quotation.

Delivery Times

Estimated delivery times are:

Croatia: 3–5 business days
European countries: 7–10 business days
Countries outside Europe: 15–20 business days (shipping is currently unavailable)

Orders are dispatched on business days only. We do not ship orders on Saturdays, Sundays, or public holidays.

Please note that these delivery times are estimates and may vary depending on the destination, courier schedules, weather conditions, and other circumstances beyond our control.

Payment Methods

You can pay for your order using one of the following methods:

Online payment with Visa, Mastercard, or Maestro cards
Cash on delivery (where this service is available)

Online card payments are processed through a secure payment system, ensuring the protection of your personal and payment card information.

Cash on delivery may only be available in certain regions and countries, depending on the courier's services.

Returns

Please inspect both the packaging and the product upon delivery.

If your product has been damaged during transport, please contact us as soon as possible at info@brattia-originals.com and provide:

Your order number
Several photographs of the damaged product and its packaging
A brief description of the damage

Once we receive your claim, we will review it. If the damage is confirmed to have occurred during transport, we will arrange either a replacement product or a full refund at no additional cost to you.